Broadvoice
Broadvoice describes itself as a provider of AI-powered contact center and business communications, offering cloud phone systems and customer experience tools for mid-market teams. It is not automotive-specific, and is listed here because dealerships use cloud phone and contact center platforms.
Broadvoice: GoContact Platform
Its site organizes products into a GoContact contact center platform, the b-hive unified communications platform and a set of AI solutions.
| Product or service | Function |
|---|---|
| GoContact Platform | An all-in-one contact center with omnichannel voice, chat, email and social, an outbound dialer, smart scripting and IVR-based self service. |
| b-hive Platform | Unified communications with business phone, video, messaging and SIP trunking. |
| GoAI | AI software for contact centers, including voice chatbots, post-call AI and an AI analyst. |
| Integrations | A Microsoft Dynamics integration listed on its site. |
Broadvoice: product details
Broadvoice's pages describe a cloud communications company with two products: an omnichannel contact center called GoContact with intelligent routing, real-time monitoring and AI built in, and a unified communications app called b-hive that puts calls, video, messaging and collaboration under one business number. It claims a 99.999% uptime SLA, more than 50 integrations and 70% cost savings against a legacy PBX.
Those are company figures. Nothing on the pages read is specific to dealerships, so a store should ask about CRM and DMS integrations and call recording for BDC and service calls.
The unified communications page also says the b-hive app works the same on desktop, mobile and web, so staff can stay reachable away from a desk, and the contact center page promises routing that sends each customer to the right agent.