Widewail
Widewail describes itself as customer intelligence for automotive retail. Its site says it automates reviews, surveys, listings and video for car dealerships and turns customer feedback into direction on what to fix and who to coach.
Widewail: Signal
It introduces a concept it calls Customer Clarity, which it presents as what comes after reputation management.
The company also publishes a weekly newsletter, a quarterly customer research series, live sessions and a podcast.
| Product or service | Function |
|---|---|
| Signal | Collecting reviews, surveys and video feedback. |
| Response | Managed responses to reviews and social. |
| Intelligence | Customer experience reporting. |
| Customer Clarity | Uses reviews to identify who to recognize and coach and to benchmark against competitors. |
| Voice of the Customer Report Series | Quarterly automotive research. |
Widewail connections
| Connected company | Published relationship | Source |
|---|---|---|
| CDK Global | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |
| DealerBuilt | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |
| Dealertrack | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |
| Authenticom | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |
| RevolutionParts | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |
| VinSolutions | Vendor-reported integration Not established: confirm with both providers for the dealer's configuration Not established: confirm with both providers for the dealer's configuration | widewail.com · September 1, 2026 |