Stella Automotive AI
STELLA describes itself as a conversational AI voice assistant for automotive dealerships that answers calls around the clock and books service appointments. Its site states that it is an approved FordDirect vendor and says the company was founded in 2022 by automotive experts.
Stella Automotive AI: STELLA Reception
The product is presented as a suite of department agents, each aimed at a specific dealership task.
| Product or service | Function |
|---|---|
| STELLA Reception | Inbound call handling and routing. |
| STELLA Service | Books appointments into the dealership scheduler. |
| STELLA Sales and Lead | Engages sales inquiries and follows up on leads. |
| STELLA Outbound, Equity, Recall and Defector agents | Outbound customer engagement, equity opportunities, open recalls and lapsed customers. |
| STELLA Catalyst and Insights | Catalyst is a listed solution; Insights provides real-time performance analytics. |